Service Plans: Bronze Package

Our Bronze Service Plan features a low monthly fee and includes five (5) hours of on-site basic service per month.  This plan is best suited to the organization that has a low number of end users (< 10), a simple network configuration, and regular, low-level support needs.

In addition to the basic services, the Bronze Service Plan includes monthly on-site support, remote support, preventive maintenance, service packs and software patches, AntiVirus updates, and weekly technical bulletins.  Remote network monitoring and management services are available to Bronze subscribers for an addtional fee.

The Bronze Service Plan is ideal for the following:

• Regularly Scheduled Preventive Maintenance
  • AntiVirus Updates
  • Microsoft Security Updates
• On-Demand Crisis Response
  • "I think we have a virus...."
  • "I can't get to the network files..."
  • Workstation doesn't boot ("What's this blue screen ...?")
  • "Something's wrong with the server ..."
  • Printer problems
• Short Term Projects
  • Staff changes
  • New computer/laptop deployment
  • Software installation
• Infrastructure Improvement
  • Workstation upgrades
  • Server Installation/Upgrade/Replacement
  • Major software upgrade
  • Internet Service Upgrades (DSL, T-1)

The Bronze Service Plan includes five (5) hours of the following services at a fixed monthly rate:

• Certified Staff
• Night/Weekend Services
• Remote Support/Help Desk
• Preventive Maintenance
• Network Design, Installation, & Support
• End-User Support
• Network and Internet Security
• Logistics, Management & Planning

If you have ten or fewer users, occasional projects, and a simple network configuration, then our Bronze Service Plan may be the choice for you.

For rates and a comparison to our other service offerings, please see our service comparison table.